Are you accepting new patients?
Yes, we accept new patients with any type of insurance – patients with statutory health insurance, self-paying patients and privately insured patients.
Do you see patients by appointment only?
Yes, we see patients by appointment only and ask you to book via Doctolib or by phone. To keep waiting times as short as possible, please arrive about 10 minutes before your appointment and bring any relevant previous medical reports.
How do I make an appointment?
The easiest way is online via Doctolib or by phone on 040 - 57 14 60 66 during our opening hours.
What are your opening hours?
Monday and Wednesday 8 am–12 pm and 2.30–6 pm; Tuesday, Thursday and Friday 8 am–12 pm. Please book appointments in advance.
What should I bring to my first appointment?
Your health insurance card, any relevant previous medical reports and an up-to-date medication list. You only need to bring your vaccination record for vaccination and travel vaccination advice – otherwise I will check it at a later appointment.
Can you issue a sick note by phone for any illness?
No. Sick notes by phone are only permitted for patients already known to us and only for infections. For all other reasons, please make an appointment in person. Once this regulation expires, we will also be able to issue sick notes via video consultation, so that patients already known to us who have an infection will not need to come to the practice.
Is the practice only for privately insured patients?
No. Our practice is open to patients of all statutory health insurers, to self-paying patients and to privately insured patients.
What do self-pay and private services cost?
We bill self-pay and private services according to the German scale of medical fees (GOÄ). An overview with starting prices can be found on the Services & Prices page; the exact amount depends on the effort involved and will be discussed with you in advance.
Are aesthetic treatments covered by health insurance?
No, aesthetic treatments are self-pay services and are billed according to the GOÄ. Every treatment is preceded by a personal consultation in which we discuss suitability, procedure, possible risks and costs.
Can I use self-pay services even if I have a different GP?
Yes, of course. You can use all self-pay services – for example wrinkle treatments, infusions or consultations – even if you have a different GP. You remain completely free to choose your GP.
Can I get a short-notice appointment for a wrinkle treatment?
Yes, we also offer wrinkle treatments at short notice on request. Simply book an appointment via Doctolib or by phone.
Can I get short-notice appointments for infusions or consultations?
Yes, we also offer infusions and consultations at short notice on request. Simply book an appointment via Doctolib or by phone.
When will I be presentable again after a wrinkle treatment, and when can I do sport again?
After treatment with botulinum toxin or hyaluronic acid, you will usually be presentable again the next day; after lipolysis (“fat-dissolving injection”), usually after a few days at the latest. After any aesthetic treatment, please avoid sport for two days, drink plenty of fluids and avoid sunbathing.
Can you advise me on taking dietary supplements?
With pleasure. I provide expert advice on the correct use of dietary supplements – comprehensively and tailored to your situation (for example age and diet) and your wishes, for instance with a view to healthier ageing. Blood tests for all common ingredients are also available on request. The consultation is billed according to the GOÄ based on the time spent, from approx. €35.
Do you measure blood levels for dietary supplements?
Yes, we are happy to measure all common micronutrients in your blood. Blood sampling is a self-pay service; costs vary depending on effort. Advice on how to take supplements is billed according to the GOÄ based on the time spent (from approx. €35).
Can I have my micronutrient levels tested at your practice?
Yes, we test all common micronutrient levels. You can find the most important prices on the Services & Prices page in the section “Specialist Laboratory Analyses”.
Can I have a bladder cancer test done at your practice?
Yes, we offer a bladder cancer test. This is a self-pay service; the price is approx. €40.
Can I receive iron infusions at your practice?
Yes, we are happy to offer iron infusions. Please allow about half an hour. This is a self-pay service.
Can I receive vitamin, magnesium or folic acid infusions at your practice?
Yes, we are happy to offer vitamin, magnesium and folic acid infusions, as well as other infusions. Please allow about half an hour for each. This is a self-pay service.
Can I pay without cash?
Yes, of course we accept cashless payment – by credit card, debit card (girocard) and smartphone.
Will I receive an invoice?
Yes, of course you will receive an invoice according to the GOÄ for all self-pay and private services.
Do you offer home visits?
Yes, within the local area. Where there is a strict medical indication, home visits are covered by statutory health insurance; they are also available independently of this as an optional service, in which case they are billed privately.
What should I do outside opening hours or in an emergency?
Outside opening hours, you can reach the out-of-hours medical service on 116 117. In life-threatening emergencies, please call the emergency number 112.
Is there parking on site?
Yes, there are practice parking spaces as well as further parking nearby, for example on the street.
Is the practice easy to reach by public transport?
Yes. There is a bus stop directly opposite, and the nearest AKN station is within walking distance (approx. 500 m).
Is the practice suitable for older people and people with disabilities?
Yes. In addition to the stairs, the practice can be reached via a ramp; there are accessible toilets in the building. The practice has been built to be accessible for people with disabilities.
Do you speak any foreign languages?
Yes, in addition to German we also speak English. If you speak neither German nor English well, please bring an interpreter with you.
What do you do to protect against infection, e.g. Covid or flu?
We ask patients with infections to ring the bell first; they may then enter the practice only when asked to and wearing a face mask – treatment takes place in dedicated rooms. We stopped shaking hands a long time ago and provide disinfectant in many places. During the infection season we also offer separate consultation hours for patients with infections.
Do you still vaccinate against Covid?
Yes, we continue to offer Covid vaccinations on request – as well as all other relevant vaccinations.